JV Betta Shipping Policy
Our fish get carefully packaged in an insulated box and shipped to your doorstep via USPS Priority. USPS will have the package to you within 1-3 business days depending on your location.
Shipping will only be done Monday thru Wednesday to avoid the fish getting caught up in a warehouse over the weekend. The purchase after 7 PM Tuesday onward, the shipping day will be next Monday to avoid weekend pending and concern the betta safety.
We ship fish with insulate Styrofoam plus heat pack if needed.
✬WE DON'T SHIP LIVE FISH TO : HAWAII - ALASKA - GUAM - PUERTO RICO - OR SURROUNDING ISLANDS
OUR SHIPPING FOR LIVE FISH IS LIMITED TO THE INNER UNITED STATES FOR THE TIME BEING.
All pictures are the exact fish you will receive. THE LIGHTING WE USE MIGHT BE DIFFERENT FROM YOUR AQUARIUM SO COLORS MIGHT BE LIGHTER OR DARKER DEPEND ON LIGHTING YOU HAVE, fish might likely arrive lacking color due to stress from shipping colors will be back to original when the fish settles down and acclimates to new environment. Marble genes may change colors or patterns in a short period of time due to the fish growing and developing.
DOA Guarantee: 🚩Please take "CLEAR PHOTOS" of the Dead fish or Seriously Damaged fish with its original bag without OPENING/TEARING BAG and send it to us within 1 HR of arrival. JV BETTA CANNOT honor the DOA guarantee any time past this period.
ALL SALES ARE FINAL, NO RETURN ON LIVE FISH
IF FISH ARRIVED DEAD, PLEASE REFER TO OUR DOA GUARANTEE. JV BETTA WILL REFUND THE COST OF THE FISH EXCLUDING SHIPPING. PLEASE READ THIS POLICY BEFORE BUYING FISH.